Terms of service
TERMS AND CONDITIONS
Last Updated: 24 May 2026
These Terms and Conditions apply to all orders placed through the Pure Order online store.
1. BUSINESS INFORMATION
Trade Name: Pure Order
Email:
info@pureorder.nl
2. APPLICABILITY
By placing an order through our online store, you agree to these Terms and Conditions.
These Terms and Conditions apply to all offers, orders, and agreements between Pure Order and the customer.
3. PRODUCT INFORMATION
We make every effort to ensure that product images, specifications, descriptions, and other information are as accurate as possible.
Minor variations in color, appearance, packaging, or product details may occur and do not constitute grounds for cancellation, compensation, or a refund.
4. PRICES
All prices displayed on our website include VAT unless otherwise stated.
Obvious errors, typographical mistakes, or pricing inaccuracies are not binding on Pure Order. We reserve the right to correct such errors at any time.
5. PAYMENT
Payment must be completed in full using one of the payment methods available during checkout.
Orders will only be processed once payment has been successfully received.
6. DELIVERY
We aim to process and dispatch orders as quickly as possible.
Delivery times provided on our website are estimates and may vary due to circumstances beyond our control.
Delays in delivery do not entitle the customer to compensation or cancellation of the agreement.
7. RIGHT OF WITHDRAWAL
Consumers have the right to return an order within 14 days of receiving it, without providing any reason.
Further details can be found in our Return and Refund Policy.
8. RETURNS AND REFUNDS
Returns and refunds are handled in accordance with the Pure Order Return and Refund Policy.
We reserve the right to refuse returned items if they do not meet the applicable return requirements.
9. WARRANTY AND COMPLAINTS
If a product arrives damaged, defective, or incorrect, please contact us as soon as possible at:
We will carefully review every complaint and work towards a fair and appropriate resolution.
10. LIABILITY
To the fullest extent permitted by law, Pure Order shall not be liable for any indirect, consequential, incidental, or special damages, loss of profits, or damages resulting from improper use of the product.
Pure Order’s maximum liability shall be limited to the amount paid for the relevant order.
11. FORCE MAJEURE
Pure Order shall not be held responsible for delays or failures resulting from circumstances beyond our reasonable control.
Such circumstances include, but are not limited to, transportation disruptions, technical failures, natural disasters, government actions, strikes, and other force majeure events.
12. PRIVACY
Personal data is processed in accordance with our Privacy Policy.
By using our website, you consent to such processing where necessary for the performance of our services and agreements.
13. INTELLECTUAL PROPERTY
All content on this website, including but not limited to text, images, logos, designs, graphics, and product presentations, is the property of Pure Order or is used with permission from the respective rights holder.
No content may be copied, reproduced, distributed, published, or used for commercial purposes without prior written permission.
14. GOVERNING LAW
All agreements, orders, and disputes between Pure Order and the customer shall be governed exclusively by the laws of the Netherlands.
15. CONTACT
If you have any questions regarding these Terms and Conditions, please contact us at: