FREQUENTLY ASKED QUESTIONS

Ordering

Will I receive an order confirmation?

Yes. After placing your order, you will automatically receive an order confirmation via email.

Can I change or cancel my order?

Please contact us as soon as possible via info@pureorder.nl. If the order has not yet been processed, we may be able to modify or cancel it.

Payment

What payment methods do you accept?

Currently, you can securely pay with:

• Klarna
• Bancontact
• Visa
• Mastercard
• American Express

iDEAL is not yet supported, but we are working to make this payment method available soon.

Is online payment secure?

Yes. All payments are processed via a secure SSL connection.

Shipping

What are the shipping costs?

We offer free shipping within the Netherlands and Belgium.

What is the delivery time?

Orders are usually delivered the next day.

In exceptional cases, such as busy periods for delivery services, holidays, or unforeseen circumstances, delivery may take up to a maximum of 3 business days.

Please note: no deliveries are made on Sundays.

Will I receive a Track & Trace?

Yes. As soon as your order has been shipped, you will receive a shipping confirmation with tracking information.

Returns

Can I return my order?

Yes. You can return your order within 30 days of receipt.

Who pays for return shipping?

The cost of returns is borne by the customer.

When will I receive my refund?

After receiving and checking the returned item, the purchase amount will be refunded as soon as possible.

Product

Does the mask really block light?

Yes. The mask is designed to block virtually all ambient light for a dark and comfortable sleep environment.

Does the mask press on my eyes?

No. Thanks to the 3D eye cavities, there is no direct pressure on the eyes.

Is the mask suitable for side sleepers?

Yes. The soft memory foam and adjustable strap ensure a comfortable fit.

Can I take the mask with me when traveling?

Yes. The mask is ideal for use at home, on a plane, train, or in a hotel.

How do I clean the mask?

We recommend gently hand washing the mask and air drying it.

Warranty

Do I have a warranty on my order?

Yes. All products are covered by the statutory warranty.

What should I do if my product is defective?

Please contact us via info@pureorder.nl and, if possible, include photos of the problem.

Contact

How can I contact you?

You can reach us via:

info@pureorder.nl

How quickly do you respond?

We aim to respond within 1 to 3 business days.

Do you have a physical store?

No. Pure Order operates exclusively online.