SHIPPING & RETURNS
SHIPPING NETHERLANDS & BELGIUM
We offer free shipping on all orders within the Netherlands and Belgium.
Order today before 11:00 PM and usually receive your order on the next business day. No deliveries on Sundays.
During exceptionally busy periods for the delivery service, delivery may take up to a maximum of 3 business days.
RETURN POLICY
Your satisfaction is very important to us. If you are not satisfied with your purchase, you can return your order within 30 days of receipt.
For proper processing, please follow the steps below:
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Register your return within 30 days of receipt via info@pureorder.nl.
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Please include your name, order number, and reason for return (optional).
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Pack the product carefully and return it according to the instructions received.
RETURN CONDITIONS
For a valid return, the product must meet the following conditions:
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The product must be in its original condition.
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The product must not show unnecessary signs of use beyond what is necessary to assess the product.
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The product should be returned in its original packaging if reasonably possible.
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All accessories included must be returned.
We reserve the right to refuse returns if products have been damaged due to misuse or careless handling.
REFUNDS
Once we have received and inspected your return, the purchase amount will be refunded as soon as possible.
The refund will be processed within 14 days of receipt of the return, using the same payment method with which the order was placed.
If you have not received a refund after this period, please check your bank account first. It may take some time for a refund to appear. Then contact your bank or payment provider.
If the problem persists, please contact us via info@pureorder.nl.
COST OF RETURNS
The cost of returning an order is at the customer's expense.
We advise you to use a shipping method with Track & Trace. The risk of the return shipment remains with the sender until it has been received by us.
CONTACT
Do you have questions about your return or order? We are happy to help.
Email: info@pureorder.nl
We strive to answer all messages within 1 to 3 business days.
SHIPPING AND DELIVERY
Free shipping within the Netherlands and Belgium.
Our shipping department cannot deliver to incorrect or incomplete addresses. You are responsible for entering your delivery address correctly. Therefore, please check your details carefully before completing your order.
Pure Order is not responsible for delays or failed deliveries due to incorrectly provided address details.
RETURN POLICY
To process a return, we need a valid order number or proof of purchase.
Returns must be registered within 30 days of receipt of the order.
100% SATISFACTION GUARANTEE
At Pure Order, we are proud of the quality of our products and strive for maximum customer satisfaction.
That's why we offer a 30-day money-back guarantee. If you are not satisfied with your purchase, please contact us so we can find a suitable solution together.
Do you have any questions or comments? Feel free to contact us via info@pureorder.nl. We are happy to help you.